Shipping & Returns
Everything you need to know about how we deliver your order and our straightforward return process.
Thank you for shopping with us. Once your order is confirmed, it will be processed and handed over to our shipping partner based on the delivery method you selected at checkout.
Express Shipping
Delivers directly to your provided address, covering a wide range of routes and locations across the region.
Local delivery representative
For customers in select cities, handled by a trusted network of local representatives in your area.
- Delivery times are estimates and may vary depending on your location, public holidays, or peak seasons.
- Please ensure your delivery address and contact number are accurate at checkout to avoid any delays.
- Once your order ships, you will receive a notification with your tracking details where available.
- We are not responsible for delays caused by incorrect address information provided at the time of order.
Your satisfaction is our priority. If you are not completely happy with your order, we are here to help. Please review the conditions below carefully before submitting a return request.
Return window
3 days from receipt
Refund processed
5 – 10 business days
Exchanges
Available on eligible items
Inspect your order upon delivery
We strongly encourage you to inspect your items in the presence of the delivery representative before signing off. If you notice any damage, defects, or incorrect items, report it immediately at the time of delivery — this helps us resolve your issue as quickly as possible.
Ready to start a return?
Contact us with your order number and reason — our team will guide you through every step.